A vendor’s overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers’ Call Center ...

Contact centers were never a walk in the park for employees, but they became much harsher work environments during the pandemic. According to one survey, only 10% of contact center agents reach ...

The race to delight customers, increase wallet share, and reduce cost to serve for all companies - large and small - is driving a high-stakes gold rush for the artificial intelligence (AI)-driven ...

Competitors Avaya and Genesys Telecommunications Laboratories also are working on similar strategies, which they trumpeted late last week at Microsoft's partner conference in New Orleans. Siemens' ...

NEW YORK, July 18, 2024 /PRNewswire/ -- The global call center outsourcing market size is estimated to grow by USD 25.9 billion from 2024-2028, according to Technavio. The market is estimated to grow ...

Help desk and call center vendors are finally catching the Internet bug ? albeit quietly ? as a number of major and minor players over the last year have begun transitioning their solutions from a ...

Cisco Systems has agreed to buy Latigent, a vendor of call center reporting tools, and plans to integrate Latigent’s products with its unified customer contact center systems. The integrated products ...