Macy is a writer on the AI Team. She covers how AI is changing daily life and how to make the most of it. This includes writing about consumer AI products and their real-world impact, from ...

ARLINGTON, Va. — Arlington County's 911 call center is using artificial intelligence to manage non-emergency calls, making it one of the first in the nation to adopt this technology. The Amazon AI ...

HOUSTON, Texas (KTRK) -- Julio Ariciaga is among the first people Houstonians talk to when they call 911 for an emergency. For nearly two years, he's worked as a call taker at the Houston Emergency ...

About 90 emergency 911 calls have been made from the Camp East Montana immigration detention center in El Paso, Texas, during ...

911 Operators may be able to answer emergency calls quicker with the help of a new automated system for non-emergency calls. Dave Miller: This is Think Out Loud on OPB. I’m Dave Miller. Portland ...

Although call centers can be beneficial in a few ways, like requiring less work and providing reliable contact, they have their challenges, like being slow or not offering monitoring. Regardless of ...

Optus management has been sharply criticized in an independent review into September’s fatal emergency call outage, which ...